1. RESERVING EQUIPMENT:
- Equipment and items will be reserved only upon receipt of a signed copy of TERMS AND CONDITIONS and a 80% non-refundable deposit (Cash, Check, CashApp or Zelle). Quotes and proposals due not guarantee availability of rental equipment.- Cancellations for all equipment made less than 12 days in advance is liable for 80% non-refundablecharge.- There are no refunds on any “unused” equipment.- Once customer takes possession of equipment, they are completely responsible for it whether damaged, lost or stolen, to fire, collision, windstorm, upset or riot, theft, burglary, misuse or abuse theft by conversion, intentional damage, mysterious disappearance, or any loss due to your failure to care for the rental equipment.
2. FINAL PAYMENT:
- Client must provide Tees Event with final counts at least 5 days prior to your delivery date, at which time a final invoice with balance due will be provided. Full payment is due prior to delivery date. No orders will be scheduled for delivery until full payment is received. An order is considered complete three days before scheduled delivery. A security deposit will be included in the invoice and will be refunded after 48 hours if the rental equipment is in a good condition, if otherwise client will be responsible for all cost of associated.
3. SITE PREPARATION:
- Please be sure your site is ready (i.e. lawns mowed vehicles out of the way, etc.) before the crew arrives. Client will inform Tees Event in advance of any underground sprinkler system or conditions that may interfere with the ability to stake and/or anchor equipment/décor items/chairs/table/centerpieces.
- We assume no responsibility for damage to buried lines such as dog fences, gas lines, underground
electrical lines, outdoor lighting, septic system, and sprinkler systems.
4. DELIVERY/PICKUP SERVICE:
- The delivery service is available on all orders regardless of size. All fees are based on tailgate delivery and charged by geographical location. Additional delivery charges will occur for second floor or higher delivery locations, basement delivery locations, excessive distance for loading/unloading trucks, specific delivery and pickup times and after-hours delivery and pickup. Delivery fees quoted may change after site
inspection.
- All items will be delivered and picked up at a designated location. The client should be available to count all items upon delivery and pickup. Otherwise, our counts will be considered accurate.
- Orders are typically delivered on the same day as your event while pickups occur immediately or the same
day after the event.
- Responsibility for equipment remains with the client from the time of delivery to the time of pickup. Please be sure all equipment is secured when not in use and protected from the weather. Rental equipment left exposed to inclement weather will be accessed additional rental fees.
5. CLEANUP/PREPARATION FOR PICKUP:
- All chairs and tables should be stacked & bagged the same as when delivered.
- All dishes, glassware and Chaffing Dishes should be returned to proper container/boxes and assembled at
a single location for pickup. Dishes, glasses, flatware, and food service equipment (grills, chafers, etc.) must be cleaned, dried up and food/particle free. Otherwise, an additional charge for cleaning will be applied to the final price
- Linens should also be food and particle-free and be shaken out and put into laundry bags/boxes provided.
Linens that are returned with burns, holes, tears, or are permanently stained will be billed at replacement
cost.
6. INDEMNIFICATION AND DEFENSE:
Client agrees that if legal proceedings are brought against TEES EVENTS for compensation for personal injuries or property damage arising out of an event, client is 100% responsible for any legal action from itself or third party.
Additional charges may apply if:
- The site is not ready or accessible when the crew arrives.- Delivery and/or pickup is from a location other than ground level (upstairs or downstairs).- All chairs and tables are not stacked and bagged as delivered for pickup.- Food service items are not cleaned, dried up and food-free or returned to Boxes.- Customer requires delivery/pickups before or after normal business hours.
Be sure all equipment is returned according to these TERMS and CONDITIONS. The client is solely responsible for any additional charges incurred because of failure to meet these conditions. All collection fees, attorney’s fees, court costs, or any expense involved in the collection of rental charges will be client’s responsibility
I have read and agree to the above TERMS AND CONDITIONS and acknowledge receipt of same by clicking the check box on the Checkout page.
Tees Events No Refund Policy
Thank you for choosing Tees Events Please read this policy carefully before making a purchase. By completing a purchase, you agree to the terms of this policy.
No Refunds:
All sales are final. We do not offer refunds on any products or services,
Exchanges:
We do not offer exchanges for products or services unless explicitly stated otherwise.
Damaged or Defective Products:
In the rare event that you receive a damaged or defective product, please contact our customer support . We will provide instructions on how to proceed with a resolution.
Cancelled Services:
For services that are cancelled by Tees Events, a prorated refund may be provided at our discretion.
Changes to Services:
We reserve the right to modify, suspend, or discontinue any product or service at any time without notice if found illegal. No refunds will be provided in such cases.
Chargebacks:
Initiating a chargeback without first contacting Tees Events to attempt to resolve the issue is a violation of these terms. We reserve the right to dispute any chargebacks.
Contact Us:
If you have any questions about our No Refund Policy, please contact us .
By making a purchase with Tees Events you acknowledge that you have read and agree to abide by the terms and conditions outlined in this No Refund Policy.